Service with substance.

From bartending and waitressing to leading penguin tours and managing a bakery, I’ve worn nearly every hat in the hospitality industry. Whether behind the bar, in the kitchen, on the road, or guiding guests through unforgettable experiences, I bring adaptability, care, and a hands-on spirit to every role. Hospitality to me is about more than service — it’s about connection and consistency.

Penguin Tour Guide, Housekeeper

Diamond Island Resort

  • Led engaging guided tours to observe penguins, educating groups of 30+ on species behavior & conservation

  • Delivered high-quality housekeeping services for 27 resort apartment-style units, including kitchen & living areas

  • Managed laundry operations, bed-making, and daily deep cleaning tasks with efficiency and attention to detail

Manager

PasaBake

  • Launching a new bakery, working closely with the owners to set up operations and organize the workflow

  • Designing product displays for cakes, pastries, bread, and pizzas, ensuring an aesthetically pleasing presentation

  • Setting up the (LightSpeed) POS and UberEats uploading products, adjusting prices, and streamlining transactions

  • Developing the bakery’s social media presence, creating content for Meta accounts, Shopify, & Bite websites

  • Training 7 staff members, establishing service standards and ensuring consistency in customer experience

Front-of-House & Kitchen Hand

Joe & Sals Glebe Cafe

  • Independently managed front-of-house operations during peak hours, serving up to 50 customers at a time

  • Assisted in kitchen prep, expediting food orders, and running dishes, ensuring 100% order accuracy

  • Maintained a clean and organized workspace, handling cleaning, restocking, and securing premises

Bartender

Bayrunner Cruises

  • Prepared and served beer, wine, and cocktails, for 100+ guests per cruise while ensuring responsible service

  • Assisted with boat preparation and post-cruise cleanup, maintaining a safe, clean environment on the water

  • Aided in docking procedures, including rope tying and securing the vessel, to ensure smooth operations

  • Helped navigate the tender back to shore, supporting crew members with safe passenger transport and docking

Hostie

Reef Encounter

  • Assisted with kitchen operations by dishwashing, meal prep, & setting tables to ensure smooth guest experiences

  • Handled luggage and served meals to 30 guests, ensuring a welcoming environment on the Great Barrier Reef

  • Maintained cleanliness of guest accommodations by stripping beds, cleaning bathrooms, and ensuring comfort.

  • Completed ad-hoc tasks as requested by the Purser to support operations in a luxury overnight dive boat setting

Garçon Cafe

Waitress

  • Managed high-volume service in a busy 80+ table restaurant, efficiently taking orders and handling payments 

  • Memorized and navigated a diverse menu of 50+ food items and 30+ drink options, including coffee and alcohol

  • Executed fast-paced multitasking, carrying 3+ plates or coffees at a time while ensuring accuracy and excellence

  • Collaborated with 8–14 staff members, seamlessly coordinating seating and order running to enhance service flow

Housekeeping Operations Assistant

Te Nikau Retreat

  • Managed housekeeping for 15+ guest accommodations, ensuring high standards of cleanliness and comfort

  • Coordinated daily room turnover for 12 lodges and maintained inventory, contributing to operational efficiency

  • Trained other housekeeping attendants on proper techniques for vacuuming, surface cleaning, bed-making, etc.

Pennsylvania Pure Distilleries

Retail Sales Associate

  • Offered tailored recommendations about our products to drive sales while pouring over 100 samples per shift

  • Consistently sold up to 180 bottles per shift, contributing to a significant increase in event sales and brand loyalty

  • Marketed and promoted a diverse product line, including 8 signature cocktails, 2 premium vodkas, and 1 rum

  • Set up and deconstructed the company tent, technology, and accessories for over 20 events for diverse venues

Delivery Driver & Shopper

Instacart

  • Shopped and delivered grocery orders with 150+ units, navigating busy stores & roads to ensure timely deliveries

  • Lifted and transported orders exceeding 50 lbs, while carefully handling delicate items to maintain order integrity

  • Trusted with the company card for purchases, ensuring accurate transactions and cost efficiency for each order.

  • Maintained a 5-star customer rating by delivering exceptional service and effective communication
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